02, April, 2012
Welcome to this week’s Multichannel Insights. With only days to go to Easter, no doubt many of you will be finalising last-minute assortment and promotional details. As we look back to Retail Technology Business Expo, we look at the developments and trends showcased that could help streamline not just seasonal activity, but also the customer proposition all year ‘round. We speak to Kingfisher’s innovation manager and look back at a week of news where mobile, multichannel and seemingly inevitable retail closures continue to dominate the headlines. Do let us know your thoughts.

Kingfisher innovation project manager Sam Allanson reviews instore customer-facing technology on show
Continuing our round up from Retail Technology Business Expo and Cards & Payment Solutions 2012 earlier this month, Multichannel Insights talks to Kingfisher innovation project manager Sam Allanson about his experiences of the show. With a focus on finding technology to enhance the customer experience instore, Allanson discusses his impressions of what the industry had to offer. Click here for more

Multichannel Insights - NEWS
If nothing else, news from last week proves that retailers still have a long way to go in harnessing multichannel IT for business benefit. In some cases, as with the example of Walmart’s payments chief, the industry is not coming up with the right solutions. In others the failure to keep pace with consumer-driven technology trends can mean those like Game pay the ultimate price. One thing is for certain, as evidenced by the launch of major Oxford University retail research, multichannel is here to stay. Click here for full news analysis

Retail Technology Business Expo and Cards & Payment Solutions sets industry tone, writes Miya Knights

What do business people look for when they attend trade shows? They are looking for access to the latest product, services, innovations and trends. Knowledge sharing and networking opportunities are also expected. So how did Retail Technology Business Expo and Cards & Payment Solutions do in its second year? I spoke to some of the speakers, exhibitors and attendees about the main themes and highlights. Click here for full editor's review.