MULTICHANNEL RETAIL
If you’re a retailer selling to customers via more than one channel (and if you are not, you probably should be!), then Retail Business Technology Expo and Cards & Payments Solutions are a crucial date for your diary.
With a seminar theatre dedicated to multichannel retail, and a large number of our exhibitors operating in the heart of this key retail area, Retail Business Technology Expo and Cards & Payments Solutions is the place to come and find out what you need to know about this booming area of UK business.
So far this year (to May), £25.7 billion has been spent online in the UK. The average weekly value for internet retail sales in May was £527.3 million, with the internet contributing 9.4 per cent of total retail sales. In 2010, UK retail sales were over £293 billion, with over a third of consumer spending going through shops. Customers who buy through multiple channels typically spend 3 to 5 times more than a customer buying through only one channel.
Whatever channel you use to sell your goods and services, Retail Business Technology Expo and Cards & Payments Solutions will provide you with the business tools and equipment to help you run your business. As internet retailing and multichannel are of central importance to all significant retailers and because of the heavy focus on it at the event, Retail Business Technology Expo and Cards & Payments Solutions form the leading retail multichannel event in the UK.
The unique strength of the event is that it puts multichannel where it belongs - at the very heart of retail operations and in context of all its interdependent functions such as supply chain, payments, security, in-store, stock control, business information and customer marketing and relations. We are putting multichannel in perspective within the entire retail landscape, closing the loop.
Check out our multichannel seminar content:
Tuesday 13th March
| Where/ When | Speaker(s) | Topic |
|
10.45 Theatre A |
Richard Blunt, IT Director, Jaeger |
The Connected Store |
|
13.00 Theatre A |
Anthony Norman, Commercial Director, GfK |
The changing face of “Retail” |
|
13.45 Theatre A |
Julian Jones, Retail Computer Services Manager, SPAR wholesaler Capper & Co Ltd, part of the Blakemore group Brian Preece, Divisional Director Retail Systems, Business Computer Projects Ltd (BCP) |
The mobile revolution in retail – a reality check |
|
15.15 Theatre A |
Christine Bardwell, Research Manager, IDC Retail Insights, EMEA |
Building an online store for the future |
|
16.00 Theatre A |
David Hogg, Smarter Commerce solutions lead North-East Europe, UK and Ireland, IBM |
Retail in a customer centric world |
|
10.10 Theatre B |
Brian Hume, Managing Director, Martec |
IT in Retail – Benchmark your company against the retail industry |
|
11.40 Theatre B |
Romain Cieslewicz, Research Director, Research Farm |
Retail predictions 2012 |
|
12.25 Theatre B |
Paul Willows, Director of Strategy & Architecture, Boots |
KEYNOTE Loyalty: What does it mean and how might you achieve it for customers and colleagues alike |
|
14.40 Theatre B |
Tink Taylor, Managing Director, dotMailer |
Hitting the mark – email marketing highs & lows from 40 of the top UK retailers |
|
15.25 Theatre B |
Chily Fachler, Interim CIO, Encore Tickets |
Launching a new consumer brand within a truly multichannel environment |
|
16.10 Theatre B |
Richard Traish, Senior Partner, Kurt Salmon |
Improve your cross channel performance to increase sales – results from a new global Kurt Salmon survey |
|
09.40 IMRG Theatre |
Andrew McClelland, Chief Operations & Policy Officer, IMRG |
KEYNOTE Andrew’s presentation will look at the latest trends identified from IMRG’s online sales Index, including those seen during the crucial Christmas trading period |
|
11.55 IMRG Theatre |
Tom Allason, Founder & CEO, Shutl |
Delivery: putting the rocket into multichannel retail |
|
12.40 IMRG Theatre |
Michael Robinson, Head of eCommerce, Anthropologie James Brooke, CEO, 10CMS |
Transforming channel economics: Suppliers hold the key to breaking the 3% conversion barrier |
|
13.25 IMRG Theatre |
Peter Fitzgerald, Country Sales Director, Google |
Non-line World |
|
14.10 IMRG Theatre |
Matt Cockett, Commercial Director, Mobile Interactive Group |
"The shop in your pocket" |
|
14.55 IMRG Theatre |
Ashley Payne, Digital Operations Manager, Debenhams Matthew Tod, CEO, Logan Tod |
Using online data to improve business results |
|
15.40 IMRG Theatre |
Heath Cormack, Specsavers IT Ian Evans – Managing Director, EMEA, AirWatch |
Win the mobilility war: Secure management of mobile assets in retail |
Wednesday 14th March
| Where / When | Speaker(s) | Topic |
|
10.00 Theatre A |
Richard Mader, Executive Director, ARTS |
Levering the ARTS social commerce blueprint for success |
|
12.15 Theatre A |
Gary Lynch, CEO, GS1 |
How quality data in a multichannel trading environment can enhance the consumer experience |
|
13.00 Theatre A |
Joanna Brazier, |
John Lewis and multichannel – the insiders view |
|
13.45 Theatre A |
Bjorn Weber, Research Director, Retail Technology, Planet Retail |
Retail technology investment trends 2012 |
|
14.30 Theatre A |
Ivano Ortis, Head, International, IDC Retail Insights, IDC |
IT for retail innovation - Omni-channel retail, new store experience and mobile interaction |
|
16.00 Theatre A |
Eamonn Costello, Director of Product Management, eSellerPro |
Successfully creating and maintaining a multichannel presence |
|
10.10 Theatre B |
Sarah Farquhar, Head of Retail Brand, Oxfam |
Oxfam Shelflife - Oxfam's use of the Internet of Things |
|
10.55 Theatre B |
Geoffrey Barraclough, |
Retail technology: from social to shopping |
|
11.40 Theatre B |
Scott Kingsfield, SVP and General Manager, NCR |
Retail renaissance – bridging the digital and physical divide |
|
13.10 Theatre B |
Patrick Walker, Head of IT, Beaverbrooks Scott Dobson, Managing Director and founder, Cloud Distribution |
Wi-Fi – Unlimited freedom or can of worms? Moderated by Mike Bielinski, CEO, Vodat International |
|
13.55 Theatre B |
Gunnar Sigurdsson, Managing Director, JMS Partners |
Information is Power |
|
14.40 Theatre B |
Artemis Berry, Senior Director of Content and Community, Shop.org |
Omni-channel Retail: Socialising. Localising. Mobilising |
|
9.40 IMRG Theatre |
Rob Williams, IT Director,
Damian Kelly, VP Sales & Marketing, |
Facing the challenges of cross-integration in the contact centre |
|
10.25 IMRG Theatre |
Christopher Weide,
Adnan Zaman, |
Cross-border logistics for fashion and shoes - A case study |
|
14.10 IMRG Theatre |
Vladimir Krasojevic, Research Director, Gartner |
Demand Sensing and Shaping |
|
14.55 IMRG Theatre |
Mike Pink, Head of Retail & Tour, Wembley Stadium Ian Tomlinson, CEO, Cybertill |
Is there more to cloud than cost? |
CLICK HERE FOR FULL 2012 PROGRAMME
“Sometimes you find it’s the same exhibitors time and time again at shows and I think new companies should be incentivised to exhibit. Certainly it is a lot better here at RBTE than at many other shows. It’s very innovation-led, which is great. It’s also been more informal, which is conducive to networking.”
Jit Gondalia, business development manager for fulfilment at eBay UK
“We’re really delighted with this event as a first show. We’ve been kept busy on our stand for two days and the quality and volume of leads has been better than expected. There have been some good retailers here so it’s been very pleasing all round. The event has certainly stood up on this year alone so we’re very happy.”
Nigel Stephenson, marketing manager at K3 Retail
