2017 Conference Overview

RBTE DAY 1 - MON 8 MAY

Mon 8th May Retail Business Technology Conference – Theatre 1 Mon 8th May Retail Business Technology Conference – Theatre 2 Mon 8th May Payments Conference – in partnership with Barclaycard
10:15–10:20 Chair’s Welcome and Intro 
Brian Kilcourse, Managing Partner, RSR RESEARCH
10:15–10:20 Chair’s Intro
TBC
10:10–10:15 Chair’s Welcome and Intro
Mark McMurtrie, Director, PAYMENTS CONSULTANCY
10:20–10:50 KEYNOTE: USING IPADS AS A SEMI TOOL IN THE STORE TO INCREASE THE CUSTOMER EXPERIENCE
Frank Muzika, UK Lead Exec, TOYS R US
10:20–10:50 KEYNOTE: COSTA COFFEE'S DIGITAL TRANSFORMATION
Mark Dermody, CIO, COSTA COFFEE
10:15–10:45

KEYNOTE: OMNICHANNEL RETAILING - THE DEMAND FOR CROSS CHANNEL PAYMENTS INFRASTRUCTURE SERVICEAlex Rolfe, Managing Director, PAYMENTS CARDS AND MOBILE    Chris Harris, Sales and Marketing Director, Northern Europe, INGENICO

11:00–11:30 WAITROSE QUICK CHECK 5 - NEXT GENERATION SELF SCANNING
Matt Clifton, Head of Retail Change Retail Services, WAITROSE
Mark Thomson, Director, Retail & Hospitality EMEA, ZEBRA TECHNOLOGIES EUROPE
11:00–11:30 ADDISON LEE'S JOURNEY FROM PEOPLE TO PARCELS
David Bruce, Business and Corporate Development Director, ADDISON LEE
10:55–11:25 FROM 6 TO 21 TILLS - LESSONS LEARNT FROM A CASHLESS STORE
Vincent McKevitt, Founder, TOSSED
11:40–12:25 PANEL DISCUSSION: RFID IN REAL LIFE
Moderated by: Mark Tailford, International Sales, TOUCH TECHNOLOGIES    
Richard Jenkins, Head of RFID Strategic Development, MARKS & SPENCER
Rob Mitchell , Manager, Stock Management Operations, JOHN LEWIS
Martin Speed, Loss Prevention Manager, RIVER ISLAND

11:40–12:25 PANEL DISCUSSION: INNOVATION IN RETAIL
Moderated by: TBC
Martin Goldstein, Head of Purchasing, RIVER ISLAND
Alexander Allen, Director of Strategy and Business Development, MAPLIN
Steve Moore, Director of Connected Home, DIXONS CARPHONE
Gemma Jennings, Senior Manager, Strategy, JOHN LEWIS
11:25–12:20 PANEL DISCUSSION: LATEST PAYMENTS INNOVATIONS
Moderator: Mark McMurtrie, Director, PAYMENTS CONSULTANCY
David Baker, Head of Card Payment Innovtions Unit, THE UK CARDS ASSOCIATION
Martin Alden, Head of Commercial Development, WYEVALE GARDEN CENTRES
Juan Andrade, Payments Manager, SECRET ESCAPES
    13:20–13:25 Chair's Intro: TBC    
12:35–13:05 LOCAL & CONVENIENT: HOW SPACE OPTIMISATION TECHNOLOGY SUPPORTS ONE STOP'S CUSTOMERS CENTRIC STRATEGY
Mervin Nugent, Senior Space/Range & Systems Manager, ONE STOP STORES
Kristie Davison, Business Development Consultant, RELEX SOLUTIONS
13:25–13:55 HOW MADE.COM HAS REINVENTED COMMERCE WITH CONVERSATIONAL SHOPPING
Rebecca Ruddle, Head of Showrooms, MADE.COM
Adam Levene, Founder & CEO, HERO
12:30–13:00 HOW RETAILERS CAN MAKE THE MOST OF DIGITAL PAYMENTS
Scott Abrahams, Group Head Acceptance and Emerging Payments, MASTERCARD
13:55–14:00 Chair's Intro: TBC      13.25-13.55 HOW THE MODERNISATION OF CO-OP'S PAYMENTS INFRASTRUCTURE ALLOWED IT TO SERVE ITS CUSTOMER MORE EFFECTIVELY    David Reid, Senior Fraud Manager, ACI WORLDWIDE     Senior Representative TBC, THE CO-OPERATIVE
14:00–14:30 CREATING A MORE RELEVANT EXPERIENCE FOR BOOTS CUSTOMERS THROUGH THE COLLECTION, INTERPRETATION AND APPLICATION OF DATA IN AN OMNICHANNEL RETAIL ENVIRONMENT
Dave Robinson, Head of Personalisation, BOOTS
14:05–14:35 INTERVIEW
Michael Truluck, CEO, LA REDOUTE INTERNATIONAL
Stephen Robertson, Former Director General, BRC
14:05–14:35 HOW BRANTANO STEPPED INTO THE FUTURE WITH INGENICO AND INCREASED CUSTOMER LOYALTY
Neil Holden, Head of IT, JONES BOOTMAKER & BRANTANO FOOTWEAR
Lee Jones, Director of Sales and Business Strategy, INGENICO
14:40–15:25 PANEL DISCUSSION: RETHINKING RETAIL MANAGEMENT SYSTEMS FOR EXTENDED BRAND EXPERIENCE AND ENGAGEMENT THROUGH CLOUD TECHNOLOGY
Moderator: TBC
Jason Cooke , Head of IT, NEALS YARD REMEDIES
Frank Potts, Head of IT, MUSTO
Ian Tomlinson, CEO, RETAIL STORE (CYBERTILL)
14:45–15:30 PANEL DISCUSSION: REIMAGINING RETAIL STORES FOR MOBILE SHOPPERS
Moderator: TBC
Karen Harris, MD, INTU DIGITAL
Dave Abbott, Retail Omnichannel Manager, THE DUNE GROUP
Rupal Karia, Managing Director - Retail and Hospitality, FUJITSU
14:45–15:30 PANEL DISCUSSION: IN-STORE AND REMOTE MOBILE PAYMENTS
Moderator: Mark Beresford, Director - Head of Retail Payments Practice, EDGAR, DUNN & COMPANY
Janine Albrecht-Webb, GM Digital & Technical Marketing Integration, SHELL RETAIL           Liam Spence, Head of Product, PAY BY BANK APP                1 MORE PANELLIST TBC
15:35–16:05 HOW MOVING TO THE CLOUD HAS BENEFITED MORISSON'S CUSTOMERS AND STAFF ALIKE
Roxane Heaton, Head of Technology -Innovation, MORRISONS (tbc)
15:40–16:10 HOW THE BRITISH CONTEMPORARY FASHION LABEL FINERY HIT £5MIL SALES AND 3M VISITS TO ITS WEBSITE IN ITS FIRST YEAR
Luca Marini, Founder & COO, FINERY
15:40–16:10 MERGING THE PHYSICAL AND DIGITAL CHANNELS   Vicky Dring, Senior Omni-Channel Proposition Owner – Payments, BOOTS  Simon Curtis – of Head of Retail and Strategic Accounts, WORLDPAY
16:15–16:45 LOLA'S CUPCAKE FOCUS ON TECH - AUTOMATION AND THE HUMAN ELEMENT
Asher Budwig, MD, LOLA'S CUPCAKE                                 Chris McCullough, CEO & Co-Founder, ROTAGEEK
16:20–16:50 HYPERPERSONALISATION - HOW INGTERCONTINENTAL HOTELS USED REAL TIME DATA TO PERSONALISE MESSAGES IN REAL TIME
Charlie Aspey, Email Marketing Manager Europe, INTERCONTINENTAL HOTELS GROUP
Nick Worth, CMO, SELLIGENT
16:20–16:50

WHAT RETAILERS CAN LEARN FROM TRAVELEX'S TRANSFORMATION INTO A PAYMENTS BUSINESS                  Colin Swain, Product Director, TRAVELEX

16:50–18:30 BIG PARTY IN THE MAIN HALL

RBTE DAY 2 - TUE 9 MAY

Tues 9th May Retail Business Technology Conference - Theatre 1 Tues 9th May Retail Business Technology Conference - Theatre 2 Tues 9th May Payments Conference – in partnership with Barclaycard
10:25–10:30 Chair's Intro - TBC 10:25–10:30 Chair's Welcome and Intro - Tim Denison, Director of Retail Intelligence, IPSOS 10:25–10:30 Chair's Intro: Mark McMurtrie, Director, PAYMENTS CONSULTANCY
10:30–11:00

KEYNOTE: HOW CO-OP DENMARK PLACES CUSTOMERS AT THE HEART OF ITS TECHNOLOGY VISION  

 Kraen Ostergaard Nielsen, CTO, CO-OP DENMARK                      Mel Taylor, CEO, OMNICO GROUP

10:30–11:00

KEYNOTE: HOW TESCO IS INVESTIGATING WAYS TO USE THE INTERNET OF THINGS TO ENHANCE THE SHOPPING EXPERIENCE

Paul Wilkinson, Head of Technology Research, TESCO LABS

10:30–11:00

KEYNOTE: CHANGING ROOM HABITS AND TOMORROW'S SHOPPERS STUCK WITH TODAY'S PROBLEMS
BARCLAYCARD

Anita Liu Harvey, Senior Strategy and Insight Manager, BARCLAYCARD

11:10–11:40

HOW KUPIVIT.RU HAS BECOME ONE OF THE LEADING ONLINE RETAILERS IN RUSSIA        Vladimir Kholyaznikov, CEO, KUPIVIP RUSSIA

11:10–11:40

HOW EXPEDIA IS USING CHAT BOTS TO UNDERSTAND ITS CUSTOMERS                      Daniel Reed, VP Global Merchandising, EXPEDIA

11:10–11:40

LESSON'S LEARNT FROM ODEON CINEMA'S ADOPTION OF INNOVATIVE PAYMENTS  Dr Geraint Evans, Group Head of Commercial and Strategic Programmes, ODEON & UCI CINEMAS

11:50–12:30

PANEL DISCUSSION ECOMM: HOW TO IMPROVE THE DIGITAL CUSTOMER EXPERIENCE
 Moderator: TBC       Fabrice Khullar, Senior Product Owner, Digital and Technology, SAINSBURY'S                Lucy Mansdorf, Former Head of Digital Marketing, SELFRIDGES                   Rosalyn Potts, Digital Customer Experience Manager, GEORGE.COM, ASDA

11:50–12:30

PANEL DISCUSSION: HOW RETAILERS CAN BENEFIT FROM INTERNATIONAL EXPANSION    Moderator: Sarah Pavlou, MD, KYCLO             Beverley Murigneux, International Director, BOUX AVENUE                            Pauline Chisholm, Head of International Business Development, F&F TESCO    Johan Isacson, Head of Business Area Franchise, LINDEX SWEDEN

11:50–12:30

PANEL DISCUSSION: STRENGHTENING SECURITY WITHOUT LOSING SALES      Moderator: Paul Rodgers, Chairman, VENDORCOM     Jeremy King, International Director, PCI SECURITY STANDARDS COUNCIL       Graeme Forward, Analytics Manager - Fraud Prevention, Audit & Risk, TRANSPORT FOR LONDON (TBC)

13:20 Chair's Intro: TBC        
13:20–13:50

LINKS OF LONDON'S FIRST STEPS TOWARDS A DIGITAL STRATEGY        Martin Byrne, Head of FF Group UK&I and of Global Brand Team, LINKS OF LONDON 

12:40–13:10

BUILDING YOUR BUSINESS DIGITALLY AROUND BEING PEOPLE FIRST - CUSTOMERS & COLLEAGUES                          Kirsten Taylor, Omni Channel Proposition and Strategic Development Manager, B&Q

12:40–13:10

RETAIL FUTUROLOGY OVERVIEW        Natasha Toothill, Director, Retail Experience, VISA

    13:55–14:00 Chair's Welcome and Intro - Brian Kilcourse, Managing Partner, RSR RESEARCH    
14:00–14:30 TURNING AROUND THE OUTDOOR DIVISION AT JDSPORTS
Lee Bagnall, CEO, Outdoor @JD SPORTS
14:00–14:30

HOW JOHN LEWIS ENHANCES THE SHOPPING JOURNEY IN STORE                                          Sean O'Connor, Head Of Product - Buy, Mobile and Customer Experience, JOHN LEWIS

13:20–13:50

EXPANDING CROSS-BORDER - FRAUD MANAGEMENT TO DRIVE CONVERSION  Nicolas Bosmans, Fraud Manager, VOYAGES SNCF, FRANCE

14:40–15:20

PANEL DISCUSSION: HOW VIRTUAL AND AUGMENTED REALITY IS IMPACTING RETAIL

Moderator: TBC
Craig Crawford, IT Strategist, CRAWFORD IT                                    Lara Marrero, Retail Practice Area Leader, Senior Associate, GENSLER    

1 retailer/ brand tbc

14:40–15:20

PANEL DISCUSSION: THE (CONNECTED) STORE OF THE FUTURE                              Moderator: Caroline Baldwin, Acting Editor, ESSENTIAL RETAIL                               Charles de Clerk, IT Customer Relations Manager, WAITROSE       Richard Hewitt, Former Head of Digital Stores, MARKS & SPENCER    Alex MacPherson, Director of Solution Consulting and Account Management, MANHATTAN ASSOCIATES

14:40–15:20

PANEL DISCUSSION: NFC PAYMENTS AND DIGITAL WALLETS      Moderator: Mark McMurtrie, Director, PAYMENTS CONSULTANCY    Adam Bialy, Head of Payment Technology, SAINSBURY'S  Nathan Gill, VP Commerce, Enablement and Global Innovation, VERIFONE                 1 MORE PANELLIST TBC

15:30–16:00

HOW AI IS CHANGING RETAIL - WHAT THE LEADING LINGERIE BRAND COSABELLA LEARNT BY IMPLEMENTING ARTIFICIAL INTELLIGENCE

Guido Campello, CEO, COSABELLA (Luxury Lingerie)

Andy Naranayan, VP Intelligent Commerce, SENTIENT TECHNOLOGIES

15:30–16:00

 

NORDIC CHOICE HOTEL'S LATEST INITIATIVES SURROUNDING THE LOYALTY CLUB LANDSCAPE 

Christine Arbacken, CRM Manager, NORDIC CHOICE HOTELS 

 Jakob Gottlieb, Retail Specialist, ID24

15:30–16:00

CHALLENGES OF WEST HAM FOOTBALL CLUB'S RECENT MOVE TO THE LONDON STADIUM

Mike Bohndiek, Head of IT, WEST HAM UNITED

Robert McLaughlin, Sales Director, OPTOMANY



Our brands

rde logordse logoer logordw logo

potatos