2018 Programme

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  • Chair's Intro and Welcome

    02 May 2018, 10:10 - 10:15, Payments Conference

    Welcome delegates and present a summary of the day

    • Language: English

  • Keynote: Barclaycard - So what does the ultimate payment experience feel like?

    02 May 2018, 10:15 - 10:45, Payments Conference

    With increasing focus upon enhancing the customer payment journey, we will explore how payment methods have evolved over the years, through evolution and to t...

    • Language: English

  • Chair's Intro and Welcome

    02 May 2018, 10:15 - 10:20, Retail Technology Conference

    Welcome everyone and present the summary for the day

    • Language: English

  • Chair's Intro and Welcome

    02 May 2018, 10:15 - 10:20, Retail Business Conference

    Opening remarks, summary of the day and welcoming delegate

    • Language: English

  • Keynote: Brands on the Run!

    02 May 2018, 10:20 - 11:00, Retail Business Conference

    The theme of the presentation will be to address the real-world impact of new (mostly retail) technologies. Drone delivery, Artificial Intelligence, Robotics, F...

    • Language: English

  • Keynote: How will technology change the customer experience?

    02 May 2018, 10:20 - 11:00, Retail Technology Conference

    The systems that let you connect with customers at scale in more useful, meaningful and human ways than ever before The retailers using technologies to creat...

    • Language: English

  • Panel discussion - Omnichannel Payments

    02 May 2018, 10:55 - 11:30, Payments Conference

    Key payment considerations for Omni-channel programmes How to ensure payments consistency across channels? Determining which payment options should be suppo...

    • Language: English

  • How can an organisation drive sales using Mixed Reality

    02 May 2018, 11:15 - 11:45, Retail Technology Conference

    Working with all the business units to understand their needs and expectations Developing and implementing innovative ideas Working closely with start-ups, ...

    • Language: English

  • How to stay on brand while making a multichannel journey

    02 May 2018, 11:15 - 11:45, Retail Business Conference

    How ignoring the changing expectations and behaviours of customers can contribute to the demise of household name brands Against the backdrop of a retail wor...

    • Language: English

  • Vita Mojo - The cashless restaurant

    02 May 2018, 11:40 - 12:10, Payments Conference

    Building the tech-stack for the restaurant of the future Ultra-personalisation and operational transformation Insights into making food personal

    • Language: English

  • Panel discussion: RFID and why inventory accuracy is the foundation for driving consumer loyalty

    02 May 2018, 12:00 - 12:40, Retail Technology Conference

    How RFID is fundamental to omnichannel success The impact of inventory accuracy on consumer loyalty How to enhance consumer experience through RFID     

    • Language: English

  • Subscription model - Birchbox's journey to no. 1 beauty box in the UK

    02 May 2018, 12:00 - 12:30, Retail Business Conference

    Developing a deeper understanding of who our customer is Using content to shape the customer experience How online has driven the design of our stores      ...

    • Language: English

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