2018 Programme

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  • Chair's Intro and Welcome

    03 May 2018, 10:10 - 10:15, Payments Conference

    Welcome delegates and introduce the day

    • Language: English

  • Panel discussion - Digital Payments Channels

    03 May 2018, 10:15 - 10:50, Payments Conference

    How to reduce basket abandonment rates without increasing fraud? Ways to improve the consumer payments user experience? The role of Alternative Payment Meth...

    • Language: English

  • Chair's Intro

    03 May 2018, 10:15 - 10:20, Retail Business Conference

    Welcome delegates and introduce the day

    • Language: English

  • Trends in digital and in-store in the UK and the USA

    03 May 2018, 10:20 - 10:50, Retail Technology Conference

    Deep dive into culture and consumer trends Tips for engaging customers with personalised and seamless experiences What does the future hold?

    • Language: English

  • The Ocado Smart Platform: How Ocado leveraged AI on Google Cloud to transform their Retail platform

    03 May 2018, 10:20 - 10:50, Retail Business Conference

    AI is enabling retailers to reinvent their business and deliver compelling new experiences for their customers. Learn how Ocado is partnering with Google Clo...

    • Language: English

  • Chinese super apps have reached Europe - How the consumer shopping experience has been redefined

    03 May 2018, 11:00 - 11:30, Payments Conference

    Understanding of the apps Alipay and WeChat Pay Requirements for offering these Chinese payment methods in Europe Benefits of offering Alipay as a payment m...

    • Language: English

  • Coop's logistic transformation - technology and processes involved

    03 May 2018, 11:05 - 11:35, Retail Technology Conference

    The logistics operation at Co-op Food stands out for its complexity and scale The new system has brough efficiency improvements and the flexibility of the sy...

    • Language: English

  • How M&S find the right opportunities to help the business evolve

    03 May 2018, 11:10 - 11:40, Retail Business Conference

    Developing a culture of continuous improvement and the methodology around it (Empower to Improve) Focusing on the 4Cs - customer improvement, colleagues, cos...

    • Language: English

  • Trends, challenges and opportunities in retail now

    03 May 2018, 11:40 - 12:10, Payments Conference

    What are the biggest challenges retailers are facing in 2018? From data protection to PSD2 and customer loyalty, we’ll discuss the key challenges to watch out...

    • Language: English

  • Start-up panel discussion - How tech innovation is changing retail

    03 May 2018, 11:50 - 12:30, Retail Technology Conference

    Challenges of launching a company that can address the growing consumer demand for products and services Encouraging the retail industry to work with start-u...

    • Language: English

  • CANCELLED: How UAE is changing retail in the age of the hyper-connected customer

    03 May 2018, 12:00 - 12:30, Retail Business Conference

    Understanding the role of malls in UAE’s culture and development to date The challenge local players have in staying relevant in the face of global online co...

    • Language: English

  • Panel discussion: Gift card programmes

    03 May 2018, 12:20 - 12:55, Payments Conference

    How gift cards can help retailers increase their sales and market share? What’s new in gift card payment programmes? Exploring the opportunities for B2B pro...

    • Language: English

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