2018 Programme

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  • How M&S find the right opportunities to help the business evolve

    03 May 2018, 11:10 - 11:40, Retail Business Conference

    Developing a culture of continuous improvement and the methodology around it (Empower to Improve) Focusing on the 4Cs - customer improvement, colleagues, cos...

    • Language: English

  • Trends, challenges and opportunities in retail now

    03 May 2018, 11:40 - 12:10, Payments Conference

    What are the biggest challenges retailers are facing in 2018? From data protection to PSD2 and customer loyalty, we’ll discuss the key challenges to watch out...

    • Language: English

  • Start-up panel discussion - How tech innovation is changing retail

    03 May 2018, 11:50 - 12:30, Retail Technology Conference

    Challenges of launching a company that can address the growing consumer demand for products and services Encouraging the retail industry to work with start-u...

    • Language: English

  • CANCELLED: How UAE is changing retail in the age of the hyper-connected customer

    03 May 2018, 12:00 - 12:30, Retail Business Conference

    Understanding the role of malls in UAE’s culture and development to date The challenge local players have in staying relevant in the face of global online co...

    • Language: English

  • Panel discussion: Gift card programmes

    03 May 2018, 12:20 - 12:55, Payments Conference

    How gift cards can help retailers increase their sales and market share? What’s new in gift card payment programmes? Exploring the opportunities for B2B pro...

    • Language: English

  • Panel discussion - Trends driving eCommerce in 2018

    03 May 2018, 12:50 - 13:30, Retail Business Conference

    Insights into eCommerce innovation and digital technology Tips for improving the customer experience Personalisation and data-driven decisions Techniques a...

    • Language: English

  • Chair's Intro

    03 May 2018, 13:10 - 13:15, Retail Technology Conference

    Introduce the speakers and Welcome Delegates

    • Language: English

  • Pepper The Robot: Transforming Customer Experience in Retail

    03 May 2018, 13:15 - 13:45, Retail Technology Conference

    Pepper The Robot: Transforming Customer Experience in Retail             

    • Language: English

  • People, Products, Processes and Payments

    03 May 2018, 13:25 - 13:55, Payments Conference

    By harnessing schuh’s passionate and knowledgeable staff alongside their bespoke systems discover how schuh is embracing technology and innovation to deliver ...

    • Language: English

  • Everything's coming up roses! - How Wyevale optimises inventory to prune waste and grow sales

    03 May 2018, 14:00 - 14:30, Retail Technology Conference

    How to manage categories with a high SKU turnover Prioritising and focusing efforts to maximise results How to manage high-pressured environments, supplier ...

    • Language: English

  • Square: How payments can shape customer experience

    03 May 2018, 14:05 - 14:35, Payments Conference

    Jade Batstone from Square UK interviews Paul O'Regan, CEO of Galvan Hear how O'Regan has built a unique luxury evening wear brand, and how payments shape the...

    • Language: English

  • Keynote: Evolve or Die!

    03 May 2018, 14:15 - 15:00, Retail Business Conference

    Brian starts with a brief outline of Moore’s law, which has made electronic products faster, smaller, cheaper. And Darwin’s theory of evolution shows us you nee...

    • Language: English

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