2018 Programme


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  • Chair's Intro and Welcome

    02 May 2018, 10:10 - 10:15, Payments Conference

    Welcome delegates and present a summary of the day

    • Language: English

  • Keynote: Barclaycard - So what does the ultimate payment experience feel like?

    02 May 2018, 10:15 - 10:45, Payments Conference

    With increasing focus upon enhancing the customer payment journey, we will explore how payment methods have evolved over the years, through evolution and to t...

    • Language: English

  • Chair's Intro and Welcome

    02 May 2018, 10:15 - 10:20, Retail Technology Conference

    Welcome everyone and present the summary for the day

    • Language: English

  • Chair's Intro and Welcome

    02 May 2018, 10:15 - 10:20, Retail Business Conference

    Opening remarks, summary of the day and welcoming delegate

    • Language: English

  • Keynote: Brands on the Run!

    02 May 2018, 10:20 - 11:00, Retail Business Conference

    The theme of the presentation will be to address the real-world impact of new (mostly retail) technologies. Drone delivery, Artificial Intelligence, Robotics, F...

    • Language: English

  • Keynote: How will technology change the customer experience?

    02 May 2018, 10:20 - 11:00, Retail Technology Conference

    The systems that let you connect with customers at scale in more useful, meaningful and human ways than ever before The retailers using technologies to creat...

    • Language: English

  • Panel discussion - Omnichannel Payments

    02 May 2018, 10:55 - 11:30, Payments Conference

    Key payment considerations for Omni-channel programmes How to ensure payments consistency across channels? Determining which payment options should be suppo...

    • Language: English

  • Cancelled: How can an organisation drive sales using Mixed Reality

    02 May 2018, 11:15 - 11:45, Retail Technology Conference

    Working with all the business units to understand their needs and expectations Developing and implementing innovative ideas Working closely with start-ups, ...

    • Language: English

  • How to stay on brand while making a multichannel journey

    02 May 2018, 11:15 - 11:45, Retail Business Conference

    How ignoring the changing expectations and behaviours of customers can contribute to the demise of household name brands Against the backdrop of a retail wor...

    • Language: English

  • Vita Mojo - The cashless restaurant

    02 May 2018, 11:40 - 12:10, Payments Conference

    Building the tech-stack for the restaurant of the future Ultra-personalisation and operational transformation Insights into making food personal

    • Language: English

  • Panel discussion: RFID and why inventory accuracy is the foundation for driving consumer loyalty

    02 May 2018, 12:00 - 12:40, Retail Technology Conference

    How RFID is fundamental to omnichannel success The impact of inventory accuracy on consumer loyalty How to enhance consumer experience through RFID     

    • Language: English

  • Subscription model - Birchbox's journey to no. 1 beauty box in the UK

    02 May 2018, 12:00 - 12:30, Retail Business Conference

    Developing a deeper understanding of who our customer is Using content to shape the customer experience How online has driven the design of our stores      ...

    • Language: English

  • Panel discussion - Payments Innovation

    02 May 2018, 12:20 - 12:55, Payments Conference

    A review of the latest and greatest payment innovations Which innovations appear to offer the greatest potential? How to achieve executive sponsorship and b...

    • Language: English

  • Build the future of Retail with Google Cloud

    02 May 2018, 12:55 - 13:25, Retail Technology Conference

    The new age of retail has produced hyper-informed consumers and disruptive business models. Join us to see the ways Google Cloud can help you take control of th...

    • Language: English

  • Bigger, faster, more secure: how McDonalds rolled out one of the UK’s largest secure in-store card acceptance networks, hit their budget and finished 4 months ahead of schedule

    02 May 2018, 13:25 - 13:55, Payments Conference

    Introduction: The players and the project Context: Scale of McDonald’s in the UK; challenges and changes in quick service food; problem statement Solution: ...

    • Language: English

  • Sodexo - Global Retail Transformation

    02 May 2018, 13:30 - 14:00, Retail Business Conference

    As part of their Global Retail Transformation, Sodexo is partnering with Omnico to develop leading Omni-Channel Retail solutions. See how the technology is help...

    • Language: English

  • Chair's Intro

    02 May 2018, 13:55 - 14:00, Retail Technology Conference

    Introduce the speakers and welcome delegates

    • Language: English

  • Tech start-up innovation - Driving the gift shopping experience for online retailers

    02 May 2018, 14:00 - 14:30, Retail Technology Conference

    Allowing customers to buy a gift and recipients to choose the variant of gift they want        Avoiding a major problem for online retailers: returns  Manag...

    • Language: English

  • Amazon Pay: Beyond the button - listening to the connected consumer

    02 May 2018, 14:05 - 14:35, Payments Conference

    The underlying principle of our innovative or everyday solutions is customer obsession. We always keep the customer at the core of every innovation we deliver a...

    • Language: English

  • Shaping, setting and delivering the strategic and commercial direction for Home Online

    02 May 2018, 14:15 - 14:45, Retail Business Conference

    Aligning this to the key business strategies Fully understanding customer behaviour Delivering profitable sales growth                                      ...

    • Language: English

  • Bank of England's New Checking Scheme

    02 May 2018, 14:45 - 15:15, Payments Conference

    How to check banknotes correctly at the Point of Sale The scheme’s aim is to reduce the number of counterfeit notes being accepted and to reduce losses to bu...

    • Language: English

  • How Aha.is, Iceland’s largest online marketplace, launched the world’s first operational drone delivery service

    02 May 2018, 14:45 - 15:15, Retail Technology Conference

    Overcoming the main challenges, such as regulatory approval from authorities Assessing the benefits of the service - aimed to reduce delivery times and cut c...

    • Language: English

  • Keynote: Fire side chat - The future of retail, technology and fashion customers

    02 May 2018, 15:00 - 15:40, Retail Business Conference

    Short introduction of the speaker and Coded Futures Discussing the 5 Cs: culture, creativity, community, collaboration and commitment Q&A session with the a...

    • Language: English

  • Delivering the promise of connected commerce

    02 May 2018, 15:25 - 15:55, Payments Conference

    The fundamental truths of consumer desire at the checkout What retailers must do to stay relevant to mobile and millennial shoppers How becoming more strate...

    • Language: English

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