2018 Programme


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  • Chair's Intro and Welcome

    02 May 2018, 10:10 - 10:15, Payments Conference

    Welcome delegates and present a summary of the day

    • Language: English

  • Keynote: Barclaycard - So what does the ultimate payment experience feel like?

    02 May 2018, 10:15 - 10:45, Payments Conference

    With increasing focus upon enhancing the customer payment journey, we will explore how payment methods have evolved over the years, through evolution and to t...

    • Language: English

  • Chair's Intro and Welcome

    02 May 2018, 10:15 - 10:20, Retail Technology Conference

    Welcome everyone and present the summary for the day

    • Language: English

  • Chair's Intro and Welcome

    02 May 2018, 10:15 - 10:20, Retail Business Conference

    Opening remarks, summary of the day and welcoming delegate

    • Language: English

  • Keynote: Brands on the Run!

    02 May 2018, 10:20 - 11:00, Retail Business Conference

    The theme of the presentation will be to address the real-world impact of new (mostly retail) technologies. Drone delivery, Artificial Intelligence, Robotics, F...

    • Language: English

  • Keynote: How will technology change the customer experience?

    02 May 2018, 10:20 - 11:00, Retail Technology Conference

    The systems that let you connect with customers at scale in more useful, meaningful and human ways than ever before The retailers using technologies to creat...

    • Language: English

  • Panel discussion - Omnichannel Payments

    02 May 2018, 10:55 - 11:30, Payments Conference

    Key payment considerations for Omni-channel programmes How to ensure payments consistency across channels? Determining which payment options should be suppo...

    • Language: English

  • Cancelled: How can an organisation drive sales using Mixed Reality

    02 May 2018, 11:15 - 11:45, Retail Technology Conference

    Working with all the business units to understand their needs and expectations Developing and implementing innovative ideas Working closely with start-ups, ...

    • Language: English

  • How to stay on brand while making a multichannel journey

    02 May 2018, 11:15 - 11:45, Retail Business Conference

    How ignoring the changing expectations and behaviours of customers can contribute to the demise of household name brands Against the backdrop of a retail wor...

    • Language: English

  • Vita Mojo - The cashless restaurant

    02 May 2018, 11:40 - 12:10, Payments Conference

    Building the tech-stack for the restaurant of the future Ultra-personalisation and operational transformation Insights into making food personal

    • Language: English

  • Panel discussion: RFID and why inventory accuracy is the foundation for driving consumer loyalty

    02 May 2018, 12:00 - 12:40, Retail Technology Conference

    How RFID is fundamental to omnichannel success The impact of inventory accuracy on consumer loyalty How to enhance consumer experience through RFID     

    • Language: English

  • Subscription model - Birchbox's journey to no. 1 beauty box in the UK

    02 May 2018, 12:00 - 12:30, Retail Business Conference

    Developing a deeper understanding of who our customer is Using content to shape the customer experience How online has driven the design of our stores      ...

    • Language: English

  • Panel discussion - Payments Innovation

    02 May 2018, 12:20 - 12:55, Payments Conference

    A review of the latest and greatest payment innovations Which innovations appear to offer the greatest potential? How to achieve executive sponsorship and b...

    • Language: English

  • Build the future of Retail with Google Cloud

    02 May 2018, 12:55 - 13:25, Retail Technology Conference

    The new age of retail has produced hyper-informed consumers and disruptive business models. Join us to see the ways Google Cloud can help you take control of th...

    • Language: English

  • Bigger, faster, more secure: how McDonalds rolled out one of the UK’s largest secure in-store card acceptance networks, hit their budget and finished 4 months ahead of schedule

    02 May 2018, 13:25 - 13:55, Payments Conference

    Introduction: The players and the project Context: Scale of McDonald’s in the UK; challenges and changes in quick service food; problem statement Solution: ...

    • Language: English

  • Sodexo - Global Retail Transformation

    02 May 2018, 13:30 - 14:00, Retail Business Conference

    As part of their Global Retail Transformation, Sodexo is partnering with Omnico to develop leading Omni-Channel Retail solutions. See how the technology is help...

    • Language: English

  • Chair's Intro

    02 May 2018, 13:55 - 14:00, Retail Technology Conference

    Introduce the speakers and welcome delegates

    • Language: English

  • Tech start-up innovation - Driving the gift shopping experience for online retailers

    02 May 2018, 14:00 - 14:30, Retail Technology Conference

    Allowing customers to buy a gift and recipients to choose the variant of gift they want        Avoiding a major problem for online retailers: returns  Manag...

    • Language: English

  • Amazon Pay: Beyond the button - listening to the connected consumer

    02 May 2018, 14:05 - 14:35, Payments Conference

    The underlying principle of our innovative or everyday solutions is customer obsession. We always keep the customer at the core of every innovation we deliver a...

    • Language: English

  • Shaping, setting and delivering the strategic and commercial direction for Home Online

    02 May 2018, 14:15 - 14:45, Retail Business Conference

    Aligning this to the key business strategies Fully understanding customer behaviour Delivering profitable sales growth                                      ...

    • Language: English

  • Bank of England's New Checking Scheme

    02 May 2018, 14:45 - 15:15, Payments Conference

    How to check banknotes correctly at the Point of Sale The scheme’s aim is to reduce the number of counterfeit notes being accepted and to reduce losses to bu...

    • Language: English

  • How Aha.is, Iceland’s largest online marketplace, launched the world’s first operational drone delivery service

    02 May 2018, 14:45 - 15:15, Retail Technology Conference

    Overcoming the main challenges, such as regulatory approval from authorities Assessing the benefits of the service - aimed to reduce delivery times and cut c...

    • Language: English

  • Keynote: Fire side chat - The future of retail, technology and fashion customers

    02 May 2018, 15:00 - 15:40, Retail Business Conference

    Short introduction of the speaker and Coded Futures Discussing the 5 Cs: culture, creativity, community, collaboration and commitment Q&A session with the a...

    • Language: English

  • Delivering the promise of connected commerce

    02 May 2018, 15:25 - 15:55, Payments Conference

    The fundamental truths of consumer desire at the checkout What retailers must do to stay relevant to mobile and millennial shoppers How becoming more strate...

    • Language: English

  • Panel discussion - The impact of next gen tech - such as AI and Voice - on retail

    02 May 2018, 15:30 - 16:10, Retail Technology Conference

    How voice technologies are evolving to become part of the retail ecosystem How AI can help make the shopping experience more entertaining online and offline ...

    • Language: English

  • Panel discussion: Enhancing the in-store and online customer experience

    02 May 2018, 15:55 - 16:40, Retail Business Conference

    Being consistent with your branding and messaging online so that it reflects the in-store experience Tips for innovating the in-store experience How is the ...

    • Language: English

  • Worldpay - The future of retail: how AI and IoT will redefine the customer experience

    02 May 2018, 16:05 - 16:35, Payments Conference

    Details coming soon

    • Language: English

  • Evolving smart audience targeting

    02 May 2018, 16:20 - 16:50, Retail Technology Conference

    People spend more time researching cars purchases online than ever before Autotrader has spent the last 18 months building out its data and advertising platf...

    • Language: English

  • Chair's Intro and Welcome

    03 May 2018, 10:10 - 10:15, Payments Conference

    Welcome delegates and introduce the day

    • Language: English

  • Chair's Intro and Welcome

    03 May 2018, 10:15 - 10:20, Retail Technology Conference

    Welcome delegates and introdude the speakers and the agenda for the day

    • Language: English

  • Panel discussion - Digital Payments Channels

    03 May 2018, 10:15 - 10:50, Payments Conference

    How to reduce basket abandonment rates without increasing fraud? Ways to improve the consumer payments user experience? The role of Alternative Payment Meth...

    • Language: English

  • Chair's Intro

    03 May 2018, 10:15 - 10:20, Retail Business Conference

    Welcome delegates and introduce the day

    • Language: English

  • Trends in digital and in-store in the UK and the USA

    03 May 2018, 10:20 - 10:50, Retail Technology Conference

    Deep dive into culture and consumer trends Tips for engaging customers with personalised and seamless experiences What does the future hold?

    • Language: English

  • The Ocado Smart Platform: How Ocado leveraged AI on Google Cloud to transform their Retail platform

    03 May 2018, 10:20 - 10:50, Retail Business Conference

    AI is enabling retailers to reinvent their business and deliver compelling new experiences for their customers. Learn how Ocado is partnering with Google Clo...

    • Language: English

  • Chinese super apps have reached Europe - How the consumer shopping experience has been redefined

    03 May 2018, 11:00 - 11:30, Payments Conference

    Understanding of the apps Alipay and WeChat Pay Requirements for offering these Chinese payment methods in Europe Benefits of offering Alipay as a payment m...

    • Language: English

  • Coop's logistic transformation - technology and processes involved

    03 May 2018, 11:05 - 11:35, Retail Technology Conference

    The logistics operation at Co-op Food stands out for its complexity and scale The new system has brough efficiency improvements and the flexibility of the sy...

    • Language: English

  • How M&S find the right opportunities to help the business evolve

    03 May 2018, 11:10 - 11:40, Retail Business Conference

    Developing a culture of continuous improvement and the methodology around it (Empower to Improve) Focusing on the 4Cs - customer improvement, colleagues, cos...

    • Language: English

  • Trends, challenges and opportunities in retail now

    03 May 2018, 11:40 - 12:10, Payments Conference

    What are the biggest challenges retailers are facing in 2018? From data protection to PSD2 and customer loyalty, we’ll discuss the key challenges to watch out...

    • Language: English

  • Start-up panel discussion - How tech innovation is changing retail

    03 May 2018, 11:50 - 12:30, Retail Technology Conference

    Challenges of launching a company that can address the growing consumer demand for products and services Encouraging the retail industry to work with start-u...

    • Language: English

  • CANCELLED: How UAE is changing retail in the age of the hyper-connected customer

    03 May 2018, 12:00 - 12:30, Retail Business Conference

    Understanding the role of malls in UAE’s culture and development to date The challenge local players have in staying relevant in the face of global online co...

    • Language: English

  • Panel discussion: Gift card programmes

    03 May 2018, 12:20 - 12:55, Payments Conference

    How gift cards can help retailers increase their sales and market share? What’s new in gift card payment programmes? Exploring the opportunities for B2B pro...

    • Language: English

  • Panel discussion - Trends driving eCommerce in 2018

    03 May 2018, 12:50 - 13:30, Retail Business Conference

    Insights into eCommerce innovation and digital technology Tips for improving the customer experience Personalisation and data-driven decisions Techniques a...

    • Language: English

  • Chair's Intro

    03 May 2018, 13:10 - 13:15, Retail Technology Conference

    Introduce the speakers and Welcome Delegates

    • Language: English

  • Pepper The Robot: Transforming Customer Experience in Retail

    03 May 2018, 13:15 - 13:45, Retail Technology Conference

    Pepper The Robot: Transforming Customer Experience in Retail             

    • Language: English

  • People, Products, Processes and Payments

    03 May 2018, 13:25 - 13:55, Payments Conference

    By harnessing schuh’s passionate and knowledgeable staff alongside their bespoke systems discover how schuh is embracing technology and innovation to deliver ...

    • Language: English

  • Everything's coming up roses! - How Wyevale optimises inventory to prune waste and grow sales

    03 May 2018, 14:00 - 14:30, Retail Technology Conference

    How to manage categories with a high SKU turnover Prioritising and focusing efforts to maximise results How to manage high-pressured environments, supplier ...

    • Language: English

  • Square: How payments can shape customer experience

    03 May 2018, 14:05 - 14:35, Payments Conference

    Jade Batstone from Square UK interviews Paul O'Regan, CEO of Galvan Hear how O'Regan has built a unique luxury evening wear brand, and how payments shape the...

    • Language: English

  • Keynote: Evolve or Die!

    03 May 2018, 14:15 - 15:00, Retail Business Conference

    Brian starts with a brief outline of Moore’s law, which has made electronic products faster, smaller, cheaper. And Darwin’s theory of evolution shows us you nee...

    • Language: English

  • Panel discussion - In-store payments

    03 May 2018, 14:45 - 15:20, Payments Conference

    What’s need in-store today? Mobile payments experience Which mobile payment options are delivering the greatest benefit? What lessons can be learnt?       ...

    • Language: English

  • Travelodge's recruitment, retention and the importance of community engagement

    03 May 2018, 14:45 - 15:15, Retail Technology Conference

    Travelodge will discuss the importance of supporting its chosen charities, and how customer donation partner Pennies fits into the company ethos of giving bac...

    • Language: English

  • Case Study by Honeywell and Laura Ashley

    03 May 2018, 15:15 - 15:45, Retail Business Conference

    Details coming soon

    • Language: English

  • Research: The Challenge for Retailers - Building an Open Payments Platform

    03 May 2018, 15:30 - 16:00, Payments Conference

    This presentation shares findings from new research undertaken by Payments Cards and Mobile into the market trends and challenges for retailers in building an o...

    • Language: English

  • Panel discussion - The future of retail

    03 May 2018, 15:30 - 16:15, Retail Technology Conference

    How will technology be used in the retail sector in the next 3-5 years? What are the new tech retail has to invest into to be more innovative? What does ret...

    • Language: English

  • Keynote - Positive Disruption: The Blue Dot Consumer

    03 May 2018, 16:00 - 16:40, Retail Business Conference

    Disruption is about being ready for it. Ready for the changes it brings and your capability to survive those changes. Preparing for those changes is difficult –...

    • Language: English

  • Surprise and Delight: How Caffè Nero increases customer engagement through post-purchase marketing

    03 May 2018, 16:10 - 16:40, Payments Conference

    There’s no doubt the high street is currently facing some tough challenges, and busy consumers are now demanding new personalised ‘more than just payment’ exper...

    • Language: English

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